24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for our cloud web hosting plans are twenty-four-seven, therefore you can forget all about waiting for several days to get assistance. If you are not our client yet, you can call us, chat with a consultant or send an e-mail message. In case you do have an account, you're able to open a support ticket on top of the other three ways of contact. You're able to select the best way to contact us depending on where you are or what hardware you use. We can assist you for almost any webhosting-related query that you have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in this situation the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you'll be able to take full advantage of our 24/7 tech support services even on public holidays. Your web sites will be available at all times and so will we. With various connection options, you can pick the optimal approach to contact us and learn more about our solutions if you don't have an account yet, or request assistance if you're already one of our customers. You're able to give us a call, have a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature 1-hour reply time guarantee, even though it rarely takes more than 20 mins to get assistance regardless of the complexity of the trouble. Using our customer and tech support services, we will be available for you when you need us, not several days after that.
24/7 Customer Support in VPS Servers
When you use our Linux VPS servers, you won't ever need to wait for more than one hour to get assistance for any difficulty that you may experience with the server or the software which comes pre-installed with it. We warrant this short reply time for all the tickets that you open through your billing Control Panel or emails that you send to our tech support team. In addition, we have local phone numbers in a couple of countries around the globe and a live chat service where we will help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 through the different methods of communication, so whatever your question or problem is, there is always someone to help you quickly. When you need assistance with third-party software, which you cannot install or which gives you troubles, you're able to take advantage of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time guarantee, you will receive prompt support when you obtain a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, so every time you open a support ticket through your billing account or you send an e-mail message related to any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive a response within 1 hour, even during holidays. Our ticketing system is the perfect option if the matter in question requires more time to be solved or when it has to be forwarded to our administrators, since it's a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to call us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.