There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you choose is a trouble ticket system. It’s the least complicated communication medium for a number of reasons. In case no help desk support team member is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always hit home. On top of that, you can copy and paste extensive pieces of info without having to worry about spelling errors, and if a certain problem needs more time to be resolved or a number of replies have to be exchanged, all the info will be in one place, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they are typically separate from the hosting platform, so if you need to supply information or to adhere to instructions, you will need to use at least two separate admin consoles and this number might increase if you wish to manage several domain names. In addition, a lot of hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with lots of other web hosting companies, the ticketing system that we use with our Linux cloud web hosting is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to memorize different usernames and passwords, as you will be able to manage both your tickets and the web hosting account itself in one place. So, if you have a query or run into an obstacle, you can get in touch with our customer care staff momentarily. Our system includes a smart search mechanism. This implies that even in case you have submitted multiple tickets through the years, you’ll be able to track down the one that you want without any difficulties. Also, you can see knowledge base guides to resolving commonly met challenges.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you’d like to contact our help desk support staff representatives, you will be able to send a support ticket straight from your Hepsia Control Panel instead of going through an entirely different client support platform as you will have to do with most hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket without difficulties and to go through older tickets using a smart search filter. In addition, you will be able to take a look at the relevant knowledgebase articles that our system will offer you in accordance with the problem category that you pick for your new ticket. You can perform all the above-mentioned operations without leaving your Hepsia Control Panel at any time, so if you bump into any challenge or have an enquiry, you can contact our technicians and fix the problem in question in less than 1 hour through one single support platform.