Integrated Ticketing System in Cloud Web Hosting
In stark contrast with what you may find with lots of other web hosting companies, the ticketing system that we use with our Linux cloud web hosting is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to memorize different usernames and passwords, as you will be able to manage both your tickets and the web hosting account itself in one place. So, if you have a query or run into an obstacle, you can get in touch with our customer care staff momentarily. Our system includes a smart search mechanism. This implies that even in case you have submitted multiple tickets through the years, you’ll be able to track down the one that you want without any difficulties. Also, you can see knowledge base guides to resolving commonly met challenges.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with our company and you’d like to contact our help desk support staff representatives, you will be able to send a support ticket straight from your Hepsia Control Panel instead of going through an entirely different client support platform as you will have to do with most hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket without difficulties and to go through older tickets using a smart search filter. In addition, you will be able to take a look at the relevant knowledgebase articles that our system will offer you in accordance with the problem category that you pick for your new ticket. You can perform all the above-mentioned operations without leaving your Hepsia Control Panel at any time, so if you bump into any challenge or have an enquiry, you can contact our technicians and fix the problem in question in less than 1 hour through one single support platform.