A live chat is a real-time way of communication between a hosting supplier's support crew and its clients. It is a very efficient method to get some information about the web hosting services or get some problem resolved because you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the smaller possibility of mistakes any time you exchange info like usernames or domain names, the faster response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do another thing while the agent investigates the issue in question. Furthermore, you are able to connect with a live chat room from any computer which is connected to the world wide web, avoiding the telephone costs that you'll need to pay when you're calling to another country.

Live Chat Support in Cloud Web Hosting

As a part of the support services that we supply for all our Linux cloud web hosting, we now have live chat support that is online each and every day, even on holidays. You can get in touch with us regardless if you already own an account or not, as we will assist you with all sorts of things, ranging from giving you basic info on our services if you aren't our client yet and you're interested in purchasing one of our plans, to assisting you with setting up an e-mail account in an e-mail client. A part of the problems are more complicated and time-consuming, so you'll need to use the ticketing system which is built-in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, so any time you have any questions concerning our Linux semi-dedicated hosting plans, you are able to contact our customer care team anytime no matter if you've already purchased an account or not. In general, the chat service is for pre-sales, billing and basic questions and troubles, but we can help you with quite a lot of technical questions too. We can help you choose the optimal package for your websites in case you do not have an account yet, we can respond to all the billing questions or issues you could have or we can help you with setting up your new e-mail address on your personal computer or smartphone - all this will be done promptly since our live chat service is accessible all day, every day. No matter when you want help, you'll be able to speak to a representative and save a lot of time.