If you’ve got a site, a problem might always emerge and it doesn’t necessarily have to be related to the hosting service. For example, something may go wrong when you update a software application or some important data might be modified or erased accidentally. No matter what the essence of the problem may be, you’ll need to contact the technical support team and request them to restore a backup or to assist you in dealing with the problem that you are facing. How promptly they’ll do it will determine the span of time that your websites will be unreachable. For some websites like community web portals or Internet shops, an elongated outage too often means lost visitors and cash. With this in mind, it’s extremely important for you to use the services of a hosting company that provides not only a very good customer care service, but also a timely one.

One-Hour Response Guarantee in Cloud Web Hosting

In case you are using one of our Linux cloud web hosting and you have a question or chance upon a predicament, you can touch base with us 24x7x365 by submitting a ticket or by writing an email and we’ll make certain that you get an answer in less than sixty minutes. If the issue can be resolved, we will do it before we get back to you, while if there is something that you need to do on your end, we’ll supply you with all the necessary info – what settings to check, what possible solutions to try out, and so on. Usually, you’ll get an answer within half an hour max, so waiting for hours and hours on end or even for more than one day to get support is something inconceivable. Our 1-hour reply guarantee applies to any query that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take advantage of our hyper-fast support service. You’ll receive an answer to any support ticket opened from the web hosting Control Panel or email sent to our technical and client support staff in no more than sixty minutes. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes considerably less time to explore and fix a problem. We will provide you with more details in case the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or holidays, the response time will be the same and since our support staff is available to you 7 days a week, you’ll obtain swift help for any general, technical or billing issue regardless of what time it is.