Despite the fact that this is not the most importantaspect for you to identify a dependable cloud web hosting supplier from a bad one and a reseller from a real supplier, the option to call and talk with a live person is an indicator that you are not working with a one-person firm and that you will be able to get in touch with someone whenever you're in need of help. The phone support for web hosting services may vary from general to dedicated, therefore the issues that can be resolved through a call differ depending on the specific service provider. Usually, these matters are simpler and feature billing or first level technical issues since more difficult problems often require a support ticket where both you and the sysadmins can follow what is going on with a given issue. Nevertheless, the option to call your supplier can save you a lot of time and efforts for the multitude of small things that will eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Web Hosting

We know that the option to talk to a live consultant is rather important, so we have 3 support lines around the globe (UK, USA and Australia) and you're able to reach us over the phone for fourteen hours a day. If you consider obtaining one of our Linux cloud web hosting, for example, you are able to give us a call and find out more about our services before placing your order so as to make sure that we meet all the system requirements for your websites. Following your order, you will be able to contact us about all of the sales and / or billing difficulties you may have, or receive any type of general or basic technical info you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical matters you have to use the ticketing system, that will make it easier to track the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs daily as part of the support services for each and every semi-dedicated server plan that we supply. As some issues are more complex and time-consuming, you'll have to open a ticket if you experience such an issue, still for all general, billing or small-scale technical issues you can always call us and we will assist you without delay in order to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your internet sites on our top-notch cloud platform or you're able to get any other general info about our semi-dedicated services. We now have local phone numbers in the U.S.A., the United Kingdom and Australia as well as a global number, so that you will be able to call the one which is closer to where you live.