Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
We offer a 1–hour response warranty for each support ticket or e–mail that you send to the customer care staff. We’ll quickly respond to all the general inquiries and forward right away the matter to our admins if any additional assistance is required. If you make use of our Managed Services package, we’ll execute any of the included services at a time that has been agreed upon preliminary.
A Premium–Quality Technical Support Service
- We will be available to you twenty–four–seven to reply to any inquiries that you may have with regard to our Web Site Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. If you also need assistance handling server admin procedures, you can have a glimpse at our Managed Services package, which includes data backup hard disk space, Operating System updates every week, server monitoring and restarting services, plus installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is fitted out with our cost–free Web Site Control Panel, which boasts an exhaustive knowledge base and a group of how–to video tutorials. Whenever you need assistance with the Web Site Control Panel, just click on the Videos or Help buttons situated in the top right corner.