Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You’ll find almost all the answers to your questions in the user–friendly Help Center section included in Upstate Web Pros’s Web Site Control Panel. It offers an ever–enlarging database with frequently asked questions and exhaustive how–to articles contributed by our competent technical support staff.

  • Top quality support service
  • Educational Video Clips

  • For people who would like to discover how to remedy a commonly experienced issue by watching an instructional video clip, we’ve added a selection of video tutorials to our Web Site Control Panel. All the instructional video clips are brief and simple to understand. They offer you step–by–step presentations of various site administration procedures.

  • Intuitive help center
  • A 1–Hour Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 technical support service with a one–hour response guarantee. A group of trained techs will be online for you to respond to all the inquiries that you might have. During non–busy times, an answer will be provided within just 20 minutes.